Mentorship Membership Policies

AUTO-RENEWAL:

Membership purchases auto-renew monthly and annually, depending on how you purchased, on or close to the date of purchase.


HOW TO UPDATE YOUR CREDIT CARD

To edit your credit card, please click on your profile picture in the top right, then click settings. Next click "billing info" in the top right corner to update your billing information.


HOW TO CANCEL YOUR MENTORSHIP SUBSCRIPTION:

  1. Log in to your account.
  2. Click on your Avatar (image) in the top right corner of the page
  3. Select "Settings" from the dropdown.
  4. Click "Billing Info" at the top right of the page.
  5. Click "Cancel"

Once clicked, access ends on the next billing cycle - either 30 days after your last payment if you're a monthly member, or one year after your last payment if you're an annual member. Once your access ends, you will not be able to view subscription content.

PLEASE NOTE: Unsubscribing from membership emails doesn't cancel your membership. To cancel your payments, please follow the steps above.


REFUNDS:

If you selected the annual subscription, you have 30 days from initial purchase date to request a pro-rated refund by filling out the contact form above. To ensure a successful refund, you must provide the same email address you enrolled with. Refunding your membership prevents your payment method from being charged in the future.

We will deduct your first month (at the monthly rate) from your refund. Your access to the membership site will be removed 30 days after your purchase.

Refunds are not available for monthly subscriptions. Refunds are not available for annual subscriptions that have been active for more than 30 days.

Please do not dispute claim directly with your credit card company as your first step – we are here to help. We cannot initiate a cancellation requested through Facebook or any other social media.


PAYMENT DEFAULTS:

If your payment method provided cannot be processed for any of the payments, you’ll be contacted. Your access to membership may be suspended until your payments are current.


ADDITIONAL PROVISIONS:

We reserve the right at our discretion to deny access to or remove customers from membership at any time for any reason.